Refund policy

Returns

If you are not satisfied with your purchase, you may return your item within 30 calendar days of receiving it. Your item does not need to be in a specific condition, but it must be the original product that was purchased.
Approval is needed before sending a return. Please contact us at info@wallacepottery.com.

Required With Your Return:
To ensure we can process your refund promptly, please include one of the following inside the package:
• The original packing slip, or
• A note that clearly includes your full name used on the order and the Order #
(WXXXX)

Return Shipping Costs
Customers are responsible for the cost of return shipping. If you would like us to create a prepaid return label, we can do so and deduct the label cost from your refund. We recommend using a trackable service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Refunds
Once your returned item is received, it will be reviewed before a refund is issued. Processing times may vary, and refunds are not always completed immediately upon receipt. If the return is approved, the refund will be issued to your original payment method. Please allow additional time for your bank or card issuer to complete the posting of the refund.

Non-Refundable Costs
• Original shipping costs are non-refundable.
• Any return-label fees paid by Wallace Pottery (if you requested a prepaid label) will be deducted from your refund.
• A restocking fee will be applied to all eligible returns. This fee varies based on the
item(s) returned and will be deducted from the total refund amount.

Damaged or Incorrect Items
If you receive a damaged item, please contact us at info@wallacepottery.com with your order number and photos of the damage. Once the damage is verified, we will provide you with the return shipping address. After the damaged item has been shipped back to us, we will send a replacement at no additional cost. If you receive an incorrect item, you may keep it. We will send the correct item to you at no additional charge.

Contact Us
If you have any questions about a return, refund, or replacement, you can reach us at
info@wallacepottery.com. You may also reply directly to any order-related emails you receive from Wallace Pottery, and we will assist you from there.